Terms & Conditions

Please read through these terms and conditions before placing your order. They do not affect your statutory rights. Placing an order with Rockface-masks.com constitutes your agreement to be bound by these terms and conditions.

Rockface-masks.com reserves the right to change these terms and conditions from time to time without notice to you and any changes will take immediate effect on the day they are posted. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions.

We reserve the right to modify or withdraw temporarily or permanently this website or any part thereof with or without notice to you.

Before placing your order, if you have any questions relating to these terms and conditions please email us at: hello@rockface-masks.com

These terms were last changed 8 October 2020

Company Details

This website is owned and operated by:

AH Digital Ltd.
The Colmore Building
20 Colmore Circus Queensway
Birmingham
West Midlands
B4 6AT

Company Registration number:12419718

If you need to contact us, please email us at: hello@rockface-masks.com

Contents

  1. How to place an order
  2. Payment
  3. Delivery
  4. Cancellations and returns

1. How To Place An Order

You can place an order via our website www.rockface-masks.com following the prompts given online or by emailing us at hello@rockface-masks.com

Once you have placed an order you will receive an e-mail within 24hrs (or next working day) with details of your order and further information.
Rockface-masks.com will store your data securely and it will not be passed to any third parties.

The successful placement of your order is deemed your acceptance of these terms & conditions. Completion of the contract between you and us will take place upon the dispatch of your products ordered, unless we have notified you that we do not accept your order or you have cancelled in accordance with Cancellation and Returns at Section 4 of these Terms & Conditions. In the unlikely event that we are unable to accept your order, we will notify you as soon as possible. Non acceptance of an order may be as a result of one of the following:

  • The product you ordered being unavailable from stock
  • A product pricing or description error
  • Our inability to obtain authorisation for your payment.
  • The shipping address is a mail forwarding address or armed forces postcode

We reserve the right to modify or withdraw temporarily or permanently this website or any part there of with or without notice to you.

It is advisable that orders are placed by a consenting adult of age 16+ years.

2. Payment

Payment for your order is made at the point of placing the order. We accept most types of credit and debit card, although we are unfortunately unable to accept American Express payments at this time.

We will advise you if your payment details cannot be authorised for any reason.

Whilst we make every effort to adhere to specified lead times, Rockface-masks.com orders are occasionally subject to delays from our delivery service, which may affect our delivery times. Unfortunately, Rockface-masks.com cannot be held liable for any delay in delivery beyond our control.

All prices and charges on our website are quoted in Pounds Sterling. All product prices and delivery costs include VAT. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If the pricing error is a result of an incorrect country being entered as an address for delivery, then unfortunately the order will be cancelled and a new order must be placed using the correct country for delivery. You will be notified by us via the email address provided if this is the case.

For your security and protection should we need to refund you for any reason refunds will be given by the same method by which the payment was made.

3. Delivery

We will deliver your goods to the address you provide us with at the time you place your order.

Due to our commitment to the environment, we prefer to wait until all your items are in stock before we arrange delivery so that we can deliver them all at once. 

Deliveries will generally be made between the hours of 8am and 5pm Monday to Friday (excluding bank holidays). We will aim to deliver your order within 10-14 working days from receipt of your paid order subject to availability. However, we cannot guarantee delivery dates and time as these may be affected by circumstances outside our control. We will do our best to contact you if we are forewarned of any delays.

To keep your items in the best possible condition, they are carefully packaged to avoid damage during transit. When you receive your goods, please remember to keep the packaging until you’re 100% satisfied with your order. In the unlikely event that you need to return any item we can only accept it in suitable packaging. This is really important, as each piece of equipment needs the same amount of protection returning to our warehouse as it does on its way to our customers.

If the goods are lost or damaged in transit, please let us know promptly by emailing us at: hello@rockface-masks.com. So we have all relevant information, please ensure you include all information regarding your order including your name, order number and delivery address.

We carry the risk of loss or damage to the products until you receive them, we therefore recommend that you inspect the product thoroughly at this time to ensure you are happy that the goods have not been damaged in transit and all items ordered are present. Goods identified as damaged on delivery will be taken away at this point.

4. Cancellation, Returns & Refunds

See Returns Policy Here

Cancellation – At Rockface-masks.com we pride ourselves on providing the best quality goods along with the highest level of customer service. If for some reason your order doesn’t quite match your expectations you will be able to return your purchase within 14 days. The goods must be returned to us within this same time period. We cannot accept returns after 14 days.

  • If you cancel your order before it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.
  • If you cancel your order after it has been shipped, please follow our returns process. The cancellation will have to be treated as a return with all applicable fees including the 10% cancellation fee.
  • Orders which are refused at delivery will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.
  • Orders which are unclaimed at delivery for whatever reason, sent back to the sender, will be assessed all of the applicable fees listed above, including restocking, cancellation and other applicable fees before a refund is issued or the order can be shipped again, if you pay for the shipping fee.

ii.) Faulty Goods – While we do our utmost to ensure your goods arrive in perfect condition, if you should find any problem with your order, our team will be happy to resolve this for you. Please email us at: hello@rockface-masks.com and one of our Customer Services Team will happily take you through the returns process. You have 30 days from the date of delivery in which to report any missing or damaged items.

We cannot accept returns from customers that have caused any damage whilst goods are within their care.

iii.) Returns – Any items being returned should be in their original packaging and in the same high quality condition that they arrived in.
For security reasons, unless otherwise stated, refunds are given by the same method which the original payment was made by.

Please note that the customer will be paying for the return postage.

Masks must be returned in good condition, in original packaging to ensure a full refund.

Please note: We cannot accept returns for any items which have been used for any period of time, during the time that COVID-19 remains a common threat.


This cancellation policy does not affect your statutory rights

FORWARDING ADDRESSES & ARMED FORCES POST BOXES

Due to complications and additional expenses arising from delivery to mail forwarding addresses and overseas armed forces postcodes, we can not accept responsibility for failures in delivery and may request additional payment if items are returned to us undelivered. In addition to that, the customer must be aware that courier services may refuse to even attempt to deliver to these addresses and as such should expect their orders to be cancelled without warning. If an order is cancelled by us for this reason before the item is dispatched, the customer will receive a full refund via their original payment method.


How To Contact Us

Should you need to contact us to discuss any of the terms of our privacy policy or to specify how we may or may not use your information as detailed above, please email us on the address below (office hours are 9am to 5pm, Monday to Friday).

Contact Address:

AH Digital Ltd.
The Colmore Building
20 Colmore Circus Queensway
Birmingham
West Midlands
B4 6AT
United Kingdom

Company No: 12419718

Web : https://rockface-masks.com/
Email: hello@ahdigital.net